Welcome to Al Haram Jewellers. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or make use of our online services.
By accessing our website, you agree to this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following information when you make an enquiry, create an account, or place an order:
- Full Name
- Phone Number
- Email Address
- Billing & Shipping Address
- Identification Documents (for high-value purchases as per legal requirements)
b. Payment Information
- We do not store your debit/credit card details.
- All payments are processed securely through trusted third-party payment gateways.
c. Website Usage Information
Automatically collected through cookies, analytics tools, and browser technology:
- IP Address
- Browser & Device Type
- Pages Viewed & Time Spent
- Referring URLs
- Location Data (if permitted by your device)
d. Images & Files
- Photos submitted for custom jewellery designs
- Uploaded certificates or documents when required
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to enquiries and provide customer support
- Manage your account and preferences
- Send order updates, offers, and promotions (only if you opt-in)
- Improve website performance and user experience
- Prevent fraudulent transactions
- Comply with legal, tax, and regulatory obligations
3. Sharing of Information
We do not sell your data.
We may share your data only with the following:
- Payment & Banking Partners – to process secure payments
- Courier & Logistics Partners – for delivery of products
- IT & Hosting Providers – for website maintenance and security
- Email/SMS Service Providers – for communication and updates
- Government / Legal Authorities – when required by law
- Hallmarking & Certification Bodies – for generating product certificates
All third-party partners follow strict confidentiality and security practices.
4. Cookies & Tracking Technologies
We use cookies to:
- Improve site loading and browsing experience
- Personalize product recommendations
- Analyse website traffic and performance
- Display relevant ads (Google, Meta, etc.)
You may disable cookies through your browser settings, but some features may not work properly.
5. Data Security
We implement advanced security measures to protect your data:
- SSL encryption across the website
- Secure payment gateway integration
- Firewalls and malware protection
- Role-based access for staff
- Regular audits and monitoring
Although we try our best to protect your information, no system is 100% secure.
6. Your Rights
You have the right to:
- Access your personal data
- Update or correct information
- Request deletion of data (unless legally required to retain)
- Opt-out of marketing communications
- Withdraw consent at any time
To submit a request, please contact us using the details below.
7. Data Retention
We retain your information for:
- Order & invoice records (as per law)
- Warranty & service-related support
- Legal, tax, and compliance requirements
After the retention period, your data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies, content, or practices.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the updated date.
11. Contact Us
If you have any questions or requests regarding your privacy, feel free to contact us: info@alharamjewellers.com
Al Haram Jewellers